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Policies and Etiquette

If you have questions concerning your upcoming appointment or just need a refresher on what to do in certain fitness and spa situations, these general tips can help you make the most of your experience.

While most of these tips are meant for a larger facility, they are still generally applicable in boutique locations as well. Keep them in mind when you visit your local day spa or wellness center!

Checking In:

For all of our group classes, online check-in with our MindBody system is required. Due to our limited capacity, checking into your class in advance is the only way to guarantee your spot. If a class is full and extra attendees show up, the class spots will go to those checked in first. Anyone else may be asked to come back to another class. If a class is empty with no check-ins 15 minutes prior to class, the Instructor will not be required to attend and that class will be cancelled. Please check in to ensure everyone gets to enjoy our classes and we can adequately plan for the number of guests that will be arriving.

Cancellation Policy:

Cancellations require at least 24 hours notice at The Workshop. If the cancellation is within 24 hours of the appointment time, charges will apply and any vouchers being used for that session will be redeemed. Each person will get one free “pass” per year in case of emergencies. Any additional late cancellations will be subject to our cancellation fee or redemption of your package usage for the day. We also appreciate notification if you’re running behind whether it is a email or phone call. Your appointment cannot be extended past its original time. You will have your session for the remainder of your scheduled time as soon as you come in. Cancellations prior to your 24 hour window have no penalty.

Return/Refund Policy:

All Gift Certificate and service sales are final and may not be refunded. They may, however, be transferred to another individual.

We stand behind our retail products 100%. If you are unhappy with your purchased products, they may be returned for a full refund or exchange if unused, in its original packaging, and presented with a receipt within 30 days of purchase. If the products are opened, they are non-refundable and cannot be exchanged.

Cell Phones:

I respect that we all have family that may need to contact us at any time throughout the day but request that you please turn cell phone ringers either off or switch them to vibrate when in the facility. We encourage all of our clients to take pictures or “check-in” to The Workshop (that’s why there is free Wi-Fi!) before and after your appointment but our studio is a space where you can unwind and disconnect from the world for a while.

Please refrain from taking pictures or video of our classes and treatments without our express consent.

Medical Conditions:

Our intake form includes many medical conditions but not every possible condition out there. Please disclose any of this important information before your appointment because certain treatments may not be advisable for you. It may not seem like that information would be important to a spa technician but you would be surprised. Certain medications, conditions or even skin care can change the texture and health of your skin which change the outcome of your appointment such as determining which products are used as well as which technique.

General Tips:

When available, advanced booking – by phone or online booking – will likely minimize your wait time and ensure that you get the day and time most convenient for you.
Only one discount is allowed per treatment. Monthly memberships may not be combined with other specials.

Privacy Policy:

Click here to review our Privacy Policy.

Gift Certificate and Voucher Redemption:

When you are using a voucher or gift certificate to pay for your service, please be aware of these guidelines to make your redemption process smooth –

  • Handing your voucher or gift certificate to me upon arrival will speed up your check out process and allow me to determine if there is anything you need to know about your appointment or redemption beforehand.
  • Pay attention to your expiration date. Most vouchers or Gift Certificates have an expiration date and cannot be redeemed after that point. Read all of the fine print before scheduling your appointment.
  • Spafinder Gift Cards have special considerations – They cannot be combined with other discounts or specials and you must use the full amount of the card/cards you wish to redeem for that appointment. Any remainder balance cannot be used as cash, but is applicable toward additional services (if available), service upgrades, and products/retail.

Massage and Skincare Clinic Tips

Tips for Tipping at the Spa:
Spa services are our only tipped services inside The Workshop. For these services only, a range of between 15 to 20 percent of the total bill is often referenced as fair. When tipping on a discounted service, you can tip on the full price of the service before the discount (ie: You paid $35 for a $75 service, tip 15%-20% on the $75). With that in mind, tipping is subjective, and the services you receive should determine how much you pay as a gratuity. As with restaurant service, there are some general recommendations, but your conscience should always be your guide. My credit card processing system will show a gratuity selection when you sign your receipt so you don’t need to discuss it directly if you want to be discreet.

Spa Nudity:
Nudity is probably the aspect of spa-going that causes guests the most anxiety. Let’s be serious–baring it all to someone you’ve just met can feel awkward. But keep in mind that most therapists in the States go to great lengths to address guest modesty concerns. I will always step out of the treatment room to allow you to disrobe and get comfortable under the linens for your appointment. During your appointment, no intimate body parts will ever be exposed and you will remain professionally draped for the entirety of your service. If you’re uncomfortable about being in the buff, you don’t have to undress completely for most treatments; it’s perfectly okay to wear underwear or other articles of clothing depending on your service*. For instance, you can wear your underwear while having a massage or you may remain completely clothed during your facial treatment. The level of undress is completely up to you.
*Disposable undergarments will be provided for certain waxing or body treatment appointments and are a requirement to be worn during those services.

All aspects of treatment can be modified to your taste: amount of light, music selection and volume, room temperature, talking or no talking. Also, feel free to ask questions. If any part of your experience is unsatisfactory, please let us know so we can improve it for you.

What About the Kids?
A spa is a great place to get a little alone time, so it’s best to not to bring children under 16. If children are with you, be attentive to their safety as well as their impact on the comfort and relaxation of others. A shorter spa service may be easier for them to sit through than a longer one.

Can I bring a friend/spouse in with me?
At True Form Day Spa, we encourage our guests to bring friends to share certain experiences or to educate others on what it means to “spa”. For our intimate services (Brazilian and Bikini waxing), we respect the intimacy and privacy of your service, as such spouses and children are not allowed inside the room during this time.